* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; background: var(--bg); color: var(--texto); font-family: var(--font-sans); font-size: 15px; -webkit-font-smoothing: antialiased; }
body { overflow: hidden; overscroll-behavior: none; }
button, input, select, textarea { font: inherit; color: inherit; }
[hidden] { display: none !important; }
h1, h2, h3 { font-family: var(--font-serif); font-weight: 600; letter-spacing: 0.01em; margin: 0; }
.num { font-family: var(--font-sans); font-variant-numeric: tabular-nums; }

/* ---------- Botones y campos ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; min-height: 36px; padding: 0 14px; border-radius: 999px; border: 1px solid var(--linea); background: var(--bg-3); cursor: pointer; font-weight: 500; white-space: nowrap; transition: background 0.15s ease, border-color 0.15s ease, transform 0.15s ease; }
.btn:hover { background: var(--hover); border-color: rgba(194,161,95,0.55); }
.btn:active { transform: scale(0.97); }
.btn svg { width: 18px; height: 18px; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; flex: none; }
.btn:focus-visible, .campo:focus-visible, .icono:focus-visible { outline: 2px solid var(--dorado); outline-offset: 2px; }
.btn-primario { background: linear-gradient(180deg, var(--dorado-hover) 0%, var(--dorado) 100%); color: var(--sobre-dorado); border-color: transparent; font-weight: 600; box-shadow: 0 4px 14px rgba(194,161,95,0.22); }
.btn-primario:hover { background: var(--dorado-hover); }
.btn-peligro { color: var(--rojo); }
.btn-s { min-height: 30px; padding: 0 10px; font-size: 13px; }
.btn:disabled { opacity: 0.5; cursor: default; }
.icono { width: 38px; height: 38px; border-radius: 999px; border: 1px solid var(--linea); background: var(--bg-2); display: inline-flex; align-items: center; justify-content: center; cursor: pointer; position: relative; flex: none; transition: border-color 0.15s ease, color 0.15s ease, background 0.15s ease, transform 0.15s ease; }
.icono:hover { background: var(--hover); border-color: var(--dorado); color: var(--dorado); }
.icono:active { transform: scale(0.94); }
.icono svg { width: 18px; height: 18px; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.insignia { position: absolute; top: -4px; right: -4px; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: var(--dorado); color: var(--sobre-dorado); font-size: 11px; font-weight: 700; display: flex; align-items: center; justify-content: center; }
.insignia.importante { background: var(--rojo); color: #000; }
.campo { width: 100%; min-height: 40px; padding: 8px 12px; border-radius: var(--radio-s); border: 1px solid var(--campo-borde); background: var(--bg); }
.campo::placeholder { color: var(--placeholder); }
textarea.campo { resize: vertical; min-height: 70px; }
label.etiqueta { display: block; font-size: 13px; color: var(--texto-2); margin: 12px 0 6px; }
.fila { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.error-campo { color: var(--rojo); font-size: 13px; margin-top: 8px; min-height: 18px; }
.sutil { color: var(--texto-2); font-size: 13px; }

/* ---------- Login ---------- */
.login { position: fixed; inset: 0; display: flex; align-items: center; justify-content: center; padding: 16px; background: radial-gradient(ellipse at 50% 0%, #2a2110 0%, #0a0805 45%, #000 75%); }
.login-caja { position: relative; width: 100%; max-width: 380px; background: linear-gradient(180deg, rgba(28,26,22,0.92) 0%, rgba(14,13,11,0.96) 100%); border: 1px solid rgba(194,161,95,0.35); border-radius: 22px; padding: 32px 26px; box-shadow: 0 30px 80px rgba(0,0,0,0.7), inset 0 1px 0 rgba(255,255,255,0.05); }
.login-caja::before { content: ""; position: absolute; left: 50%; top: -1px; width: 120px; height: 2px; transform: translateX(-50%); background: linear-gradient(90deg, transparent, var(--dorado), transparent); }
.login-caja img { width: 64px; height: 64px; display: block; margin: 0 auto 12px; }
.login-caja h1 { text-align: center; font-size: 34px; font-weight: 500; letter-spacing: 0.02em; }
.login-caja p { text-align: center; color: var(--texto-2); margin: 4px 0 18px; }
.login-caja .btn { width: 100%; margin-top: 16px; min-height: 44px; }

/* ---------- Oficina ---------- */
.oficina { position: fixed; inset: 0; display: flex; flex-direction: column; }
.barra { flex: none; position: relative; display: flex; align-items: center; gap: 10px; padding: 10px 16px; padding-top: max(10px, env(safe-area-inset-top)); background: linear-gradient(180deg, var(--bg-2) 0%, var(--bg) 100%); border-bottom: 1px solid var(--linea); z-index: 5; }
.barra::after { content: ""; position: absolute; left: 0; right: 0; bottom: -1px; height: 1px; background: linear-gradient(90deg, transparent 0%, var(--dorado) 30%, var(--dorado) 70%, transparent 100%); opacity: 0.55; pointer-events: none; }
.marca { display: flex; align-items: center; gap: 10px; min-width: 0; }
.marca img { width: 34px; height: 34px; flex: none; }
.marca h1 { font-size: 24px; font-weight: 500; letter-spacing: 0.02em; white-space: nowrap; }
.marca .sutil { letter-spacing: 0.04em; }
.marca .sutil { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.barra .espacio { flex: 1; }
.acciones { display: flex; gap: 6px; align-items: center; }
.lienzo { position: relative; flex: 1; min-height: 0; background: radial-gradient(ellipse at 50% 40%, var(--canvas-luz) 0%, var(--canvas-fondo) 70%); overflow: hidden; touch-action: none; }
.lienzo canvas { position: absolute; inset: 0; width: 100%; height: 100%; }
.lienzo canvas.puntero { cursor: pointer; }
.zoom { position: absolute; right: 12px; bottom: calc(12px + env(safe-area-inset-bottom)); display: flex; flex-direction: column; gap: 6px; z-index: 2; }
.estado-conexion { position: absolute; left: 12px; bottom: calc(12px + env(safe-area-inset-bottom)); z-index: 2; display: inline-flex; align-items: center; gap: 7px; font-size: 12px; letter-spacing: 0.04em; padding: 6px 12px; border-radius: 999px; background: rgba(12,11,9,0.78); color: #f4f1ea; border: 1px solid rgba(194,161,95,0.35); -webkit-backdrop-filter: blur(8px); backdrop-filter: blur(8px); }
.estado-conexion::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: #7fbf7a; box-shadow: 0 0 8px rgba(127,191,122,0.8); animation: latido 2.4s ease-in-out infinite; }
.estado-conexion.mal::before { background: var(--rojo); box-shadow: 0 0 8px rgba(224,122,107,0.8); }
@keyframes latido { 50% { opacity: 0.45; } }
.estado-conexion.mal { color: var(--rojo); }
.pista { position: absolute; left: 50%; top: 14px; transform: translateX(-50%); z-index: 2; font-size: 13px; letter-spacing: 0.02em; padding: 7px 14px; border-radius: 999px; background: rgba(12,11,9,0.8); color: #f4f1ea; border: 1px solid rgba(194,161,95,0.55); box-shadow: 0 6px 24px rgba(0,0,0,0.5); -webkit-backdrop-filter: blur(8px); backdrop-filter: blur(8px); pointer-events: none; white-space: nowrap; }
.zoom .icono { background: rgba(12,11,9,0.78); -webkit-backdrop-filter: blur(8px); backdrop-filter: blur(8px); box-shadow: 0 4px 16px rgba(0,0,0,0.45); }

/* ---------- Panel lateral (hoja en móvil) ---------- */
.panel { position: fixed; top: 0; right: 0; bottom: 0; width: min(440px, 100vw); background: var(--bg-2); border-left: 1px solid var(--linea); box-shadow: var(--sombra); display: flex; flex-direction: column; z-index: 20; transform: translateX(105%); transition: transform 0.22s ease; }
.panel.abierto { transform: none; }
.panel.ancho { width: min(980px, 100vw); }
.panel-cab { flex: none; position: relative; display: flex; align-items: center; gap: 10px; padding: 16px 18px; padding-top: max(16px, env(safe-area-inset-top)); border-bottom: 1px solid var(--linea); background: linear-gradient(180deg, var(--bg-3) 0%, var(--bg-2) 100%); }
.panel-cab::after { content: ""; position: absolute; left: 18px; bottom: -1px; width: 48px; height: 2px; border-radius: 2px; background: var(--dorado); }
.panel-cab h2 { font-size: 26px; font-weight: 500; flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.panel-cuerpo { flex: 1; min-height: 0; overflow: auto; padding: 16px; padding-bottom: max(16px, env(safe-area-inset-bottom)); }
@media (max-width: 640px) {
  .panel, .panel.ancho { top: auto; width: 100vw; height: 86vh; border-left: 0; border-top: 1px solid var(--linea); border-radius: 18px 18px 0 0; transform: translateY(105%); }
  .panel.abierto { transform: none; }
  .marca .sutil, .marca h1, .solo-escritorio { display: none; }
  .barra { gap: 6px; padding-left: 10px; padding-right: 10px; }
  .acciones { gap: 4px; }
  .acciones .icono { width: 36px; height: 36px; }
}

/* ---------- Chat ---------- */
.chat { display: flex; flex-direction: column; height: 100%; }
.chat-mensajes { flex: 1; overflow: auto; display: flex; flex-direction: column; gap: 10px; padding-bottom: 12px; }
.msg { max-width: 86%; padding: 9px 12px; border-radius: 14px; line-height: 1.45; white-space: pre-wrap; word-wrap: break-word; }
.msg.usuario { align-self: flex-end; background: var(--dorado); color: var(--sobre-dorado); border-bottom-right-radius: 4px; }
.msg.agente { align-self: flex-start; background: var(--bg-3); border: 1px solid var(--linea); border-bottom-left-radius: 4px; }
.msg.sistema { align-self: center; color: var(--rojo); font-size: 13px; background: transparent; }
.msg .hora { display: block; font-size: 11px; opacity: 0.6; margin-top: 4px; }
.chat-form { flex: none; display: flex; gap: 8px; padding-top: 10px; border-top: 1px solid var(--linea); }
.chat-form textarea { min-height: 42px; max-height: 140px; }
.aviso-servicio { padding: 10px 12px; border-radius: var(--radio-s); background: rgba(224,122,107,0.12); color: var(--rojo); font-size: 13px; margin-bottom: 10px; }
.ficha-agente { display: flex; align-items: center; gap: 10px; }
.ficha-agente canvas { width: 32px; height: 48px; image-rendering: pixelated; flex: none; }

/* ---------- Estados ---------- */
.punto { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--texto-2); }
.punto::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--texto-3); }
.punto.trabajando::before, .punto.hablando::before { background: var(--dorado); }
.punto.revisando::before, .punto.en-revision::before { background: var(--texto); }
.punto.disponible::before, .punto.presente::before { background: #a3a3a3; }
.punto.bloqueado::before { background: var(--rojo); }
.punto.desconectado::before, .punto.fuera-de-horario::before { background: #555; }

/* ---------- Pizarra ---------- */
.pizarra { display: grid; grid-template-columns: repeat(4, minmax(200px, 1fr)); gap: 12px; align-items: start; }
@media (max-width: 760px) { .pizarra { grid-template-columns: 1fr; } }
.columna { background: var(--bg); border: 1px solid var(--linea); border-radius: var(--radio); padding: 10px; min-height: 120px; }
.columna h3 { font-family: var(--font-sans); font-size: 13px; text-transform: uppercase; letter-spacing: 0.08em; color: var(--texto-2); display: flex; justify-content: space-between; margin: 2px 4px 10px; }
.tarjeta { background: var(--bg-3); border: 1px solid var(--linea); border-left: 3px solid var(--dorado); border-radius: var(--radio-s); padding: 10px; margin-bottom: 8px; cursor: pointer; transition: transform 0.15s ease, box-shadow 0.15s ease, background 0.15s ease; }
.tarjeta:hover { background: var(--hover); transform: translateY(-1px); box-shadow: 0 6px 18px rgba(0,0,0,0.35); }
.tarjeta.hecha { border-left-color: #555; opacity: 0.85; }
.tarjeta.bloqueada { border-left-color: var(--rojo); }
.tarjeta.enviando { opacity: 0.6; border-left-style: dashed; }
.tarjeta .titulo { font-weight: 600; line-height: 1.35; }
.tarjeta .meta { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; font-size: 12px; color: var(--texto-2); }
.chip { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; border-radius: 999px; background: var(--bg); border: 1px solid var(--linea); font-size: 12px; }
.chip.rojo { color: var(--rojo); border-color: rgba(224,122,107,0.5); }
.chip.dorado { color: var(--dorado); border-color: rgba(194,161,95,0.5); }
.check { color: var(--dorado); font-weight: 700; }
.tarjeta.recien { animation: destello 1.6s ease; }
@keyframes destello { 0% { box-shadow: 0 0 0 0 rgba(194,161,95,0.9); } 100% { box-shadow: 0 0 0 14px rgba(194,161,95,0); } }

/* ---------- Listas ---------- */
.lista { display: flex; flex-direction: column; gap: 8px; }
.item { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--linea); border-radius: var(--radio-s); background: var(--bg); }
.item .crece { flex: 1; min-width: 0; }
.item .nombre { font-weight: 600; }
.item.importante { border-color: rgba(224,122,107,0.6); }
.seccion { margin-bottom: 22px; }
.seccion > h3 { font-family: var(--font-sans); font-size: 13px; text-transform: uppercase; letter-spacing: 0.08em; color: var(--texto-2); margin-bottom: 10px; }
table.tabla { width: 100%; border-collapse: collapse; font-size: 13px; }
table.tabla th, table.tabla td { text-align: left; padding: 6px 8px; border-bottom: 1px solid var(--linea); }
table.tabla td.num, table.tabla th.num { text-align: right; }
.clave-nueva { font-family: ui-monospace, Menlo, monospace; font-size: 12px; word-break: break-all; padding: 10px; border-radius: var(--radio-s); background: var(--bg); border: 1px dashed var(--dorado); }

/* ---------- Personalizar ---------- */
.vista-previa { display: flex; justify-content: center; padding: 10px; background: var(--bg); border: 1px solid var(--linea); border-radius: var(--radio); }
.vista-previa canvas { width: 96px; height: 144px; image-rendering: pixelated; }
.muestras { display: flex; gap: 8px; flex-wrap: wrap; }
.muestra { width: 32px; height: 32px; border-radius: 50%; border: 2px solid var(--linea); cursor: pointer; padding: 0; }
.muestra.activa { border-color: var(--dorado); box-shadow: 0 0 0 2px var(--bg-2), 0 0 0 4px var(--dorado); }

/* ---------- CRM ---------- */
.crm { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(200px, 1fr); gap: 12px; overflow-x: auto; padding-bottom: 6px; }
@media (max-width: 760px) { .crm { grid-auto-flow: row; grid-auto-columns: auto; } }
.lead { background: var(--bg-3); border: 1px solid var(--linea); border-radius: var(--radio-s); padding: 10px; margin-bottom: 8px; cursor: pointer; }
.lead:hover { background: var(--hover); }
.lead .importe { font-family: var(--font-sans); color: var(--dorado); font-weight: 600; }

/* ---------- Avisos flotantes ---------- */
.toasts { position: fixed; left: 50%; bottom: calc(18px + env(safe-area-inset-bottom)); transform: translateX(-50%); display: flex; flex-direction: column; gap: 8px; z-index: 40; width: min(420px, calc(100vw - 32px)); pointer-events: none; }
.toast { background: var(--bg-2); border: 1px solid rgba(194,161,95,0.35); border-left: 3px solid var(--dorado); border-radius: var(--radio-s); padding: 11px 15px; box-shadow: var(--sombra); font-size: 14px; animation: entra 0.2s ease; }
.toast.error { border-left-color: var(--rojo); }
@keyframes entra { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }